Yes, Tell® is free for every person and every individual healthcare provider.
Download the Tell® app on your mobile device. You will only need your mobile phone number to create your personal account. Follow the steps here.
Yes. You can ask any provider to download Tell™ and send you messages.
If you are experiencing a medical emergency, call 911 or 112 immediately. If your provider has enabled responses through the Tell® app you can respond in the Discussions tab. Otherwise, please reach out to your provider using their office contact information.
Yes. Tell® is where people engage with top verified health experts who share their knowledge for the benefit of everyone, everywhere.
To delete your Tell® app account, follow these steps: Go to Settings, navigate to the Account section, and select "Delete my account." After entering your last name, click the "Delete" button to confirm.
Download the Tell® app on your mobile device. Create a personal account and then set up a Provider Account from your Profile settings. You will need to register with an email address associated with your institution, university, or private practice for verification purposes.
Clinicians, whose license to practice has been verified, can post to the entire Tell® community including general users, peers, and your patients. Providers can also select to limit their posts to specific audiences.
Patients cannot contact you via the app. However, if you would like to get responses from your own patients you can open a time-limited Discussion with the recipients of any of your private messages.
Instructions on how to obtain a Tell® BAA are available here.
Yes, the Tell® app works in your desktop browser. Click here to access it.
No. Patients can only see your name, profession, specialty and photo that you set up in your profile.
You can send a post to anyone with a phone number. We'll let them know they have a message from you and how to get the app.
Yes, Tell® is just as secure as your banking app. Check out the Security page for further info.
Yes, the Tell® platform is fully HIPAA-compliant. The instructions on how to obtain a Tell® BAA are here.
Yes, the Tell® platform is GDPR-compliant. If you are a European Union resident, you can confirm that your data is being held within the EU in the Privacy & Security section of your Profile settings.
If you forget your passcode or your account gets locked due to too many incorrect passcode entries, you can reset your passcode. See the instructions here.
